Refund & Cancellation Policy

Scope and legal rights

This policy covers software bought from GMITrend. You do not need packaging, a return label or a parcel shipment. It does not remove rights under applicable consumer law, including the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where they apply.

Before supply

If an order has not been supplied, ask us to cancel it using the order number and purchase email. We will check its status and confirm the outcome. An order that we cannot accept or supply is refunded. We do not require a reason when you exercise an applicable statutory cancellation right.

UK consumer cancellation period

A UK consumer buying qualifying digital content or services at a distance generally has 14 calendar days from contract conclusion to cancel, subject to the relevant legal exceptions. To exercise that right, send a clear cancellation statement before the deadline. A special form is not required.

Digital content and services are different

For digital content supplied without a physical medium, the cancellation right may end when supply starts only if the customer has expressly consented to early supply, acknowledged the loss of that right and received the required confirmation.

Starting a service does not automatically remove the whole cancellation right. Where a service starts during the period at the consumer’s express request, a lawful proportionate charge may apply if the consumer then cancels. The right is lost on full performance only when the legal conditions are met. Mixed purchases must be assessed by the relevant component.

General terms acceptance, a pre-ticked box, an activation guide or a payment receipt alone is not treated as proof that every required consent was obtained. Failure to obtain the required consent or information does not transfer the cost of that failure to the customer.

Non-delivery, faults and wrong products

Tell us if access is missing, a key is invalid, the wrong product was delivered, or the supplied software materially differs from its description. For faulty digital content, the appropriate statutory remedy can include repair or replacement within a reasonable time without significant inconvenience, followed where the law allows by a price reduction up to the full price. Different remedies apply to services and to content we had no right to supply.

We do not reject a valid statutory claim merely because the product was activated, discounted or described as digital. Keep non-sensitive error details and relevant correspondence so the issue can be assessed.

How to make a request

Email [email protected] or write to the business address below. Give your order number, purchase date, product/SKU, contact email and the issue. Do not send full card numbers or passwords. We will review the request and confirm whether further information is required. A request made within a statutory deadline is not invalid because we read it later.

Refund method and timing

Refunds use the original payment method unless a different lawful arrangement is expressly agreed. We charge no refund administration fee. The refund is made in the original transaction currency; for current catalogue purchases this is EUR. A bank’s conversion rate may differ from the rate used for the original purchase.

Where a statutory cancellation refund is due, we reimburse without undue delay and within the applicable legal deadline, normally no later than 14 calendar days after being informed of the cancellation. Other approved refunds are submitted without undue delay and within any applicable legal deadline; we will confirm the refund status when it is processed. Your bank’s posting time is separate from our submission time.

Duplicate or unauthorised payments

Report suspected duplicate charges or account misuse promptly. We will check the relevant transaction records. You may also contact your bank or payment provider. We will not make access to a legal remedy conditional on withdrawing a legitimate dispute. Where a dispute is open, we coordinate the refund through the available payment process to avoid duplicate reimbursement.

Expiry and refunded access

The licence is for 12 months with one payment and no automatic renewal. There is no recurring charge to cancel. Early non-use does not create a refund entitlement beyond this policy and applicable law. After a full refund, the refunded licence may be cancelled; any effect on access or stored records must be explained, with mandatory rights preserved.

Optional cancellation wording

You may write: “I wish to cancel my order (order number), placed on (date), for (product/SKU). My name is (name) and my purchase email is (email). Please confirm the cancellation and any refund due.” This wording is optional.

Contact

GMITrend
41, Meadow Drive, Saltash PL12 6XJ UK
Email: [email protected]