Unidentified Receipt Resolution Workspace

Give unidentified receipts a documented investigation path. This workspace is designed to help finance staff move from an unclear bank reference to a supported customer allocation without prematurely closing the enquiry.

Best suited to

Businesses receiving payments with incomplete or unclear references.

What you can manage

• Record the bank description associated with the unidentified receipt.
• Maintain candidate customer accounts for further investigation.
• Capture research notes and the information obtained during enquiries.
• Associate allocation evidence with the proposed customer match.
• Track completion once the receipt's account treatment is established.

A practical workflow

Begin with the bank reference and investigate plausible customer matches. Record the evidence supporting the selected account, then close the enquiry only when the proposed allocation has been reviewed and documented.

Why this workflow matters

An unmatched amount can represent several different accounting situations. Reviewing its origin and the supporting evidence before applying an adjustment helps preserve the distinction between a timing issue, a commercial dispute and a balance requiring another treatment. The resulting explanation supports a more reliable customer account reconciliation.

Working with your records

Keep the underlying invoice or agreement available when reviewing a customer balance. Confirm the account owner, relevant dates and evidence before accepting an allocation or adjustment. The workflow concerns the business's own receivables and accounting records; it does not provide debt collection services on behalf of another creditor.

Licence

12-month software licence purchased with a one-time payment. The purchase covers the stated licence term and does not create an automatically renewing subscription.